Frequently Asked Questions
Everything you need to know about our premium travel gear and world-class service.
What is the Simple as That® lifetime guarantee?
Our lifetime guarantee ensures that if your Briggs & Riley bag is ever broken or damaged, we will repair it free of charge, even if the damage was caused by an airline.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your luggage for an upcoming trip.
What is your return policy for online purchases?
We offer a 30-day return policy for unused merchandise in its original packaging. Please note that personalized or monogrammed items are final sale and cannot be returned.
How do I clean and maintain my luggage?
For nylon bags, use a soft, damp cloth with mild soap. For leather accents, use a high-quality leather cleaner and conditioner. Avoid submerging the bag in water or using harsh chemicals.
Can I track my shipment once it has been dispatched?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the final stage of checkout.